Mxwinwin Privacy Policy – How We Protect and Use Your Information

Mxwinwin believes your privacy is a fundamental right. When we collect information from you, it is solely to provide you with a better experience. This Privacy Policy exists so you always know — what data is collected, why it is collected, and how it is kept secure.

This policy applies to all mxwinwin digital services, including the website, mobile browser, and app versions. Please review this page periodically, as we update it from time to time.

Mxwinwin collects two types of data — information you provide directly, and information collected automatically as you use the platform.

Information you provide directly:

• Full name, mobile number, and email address (collected at registration).
• National ID or passport number (collected during KYC verification).
• Mobile banking number (bKash / Nagad / Rocket — for payment purposes).
• Date of birth (for age verification).

Automatically collected data:

• Device type, operating system, and browser information.
• IP address and approximate location (city level).
• Time spent on the platform and pages visited.
• Logs of login times and betting activity.

Mxwinwin uses your information only for the purposes listed below — it is never used for anything beyond these.

• To create and manage your account and ensure its security.
• To process deposits, withdrawals, and other financial transactions.
• To send bonuses, promotions, and personalized offers (with your consent).
• To prevent fraud, money laundering, and unauthorized access.
• To meet legal or regulatory obligations.
• To improve platform service quality and the overall user experience.

Mxwinwin never sells your personal information or shares it with advertisers. However, certain information may be shared in the limited circumstances outlined below:

• Payment Processors: Only the information required to process transactions via mobile banking services such as bKash, Nagad, and Rocket.
• Law enforcement agencies: In response to a valid court order or government investigation.
• Security Partners: Fraud detection technology services — in anonymized form only.

We do not share your information beyond the purposes stated above. Our staff can only access the data relevant to their specific role.

Mxwinwin uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.

• Essential Cookies: Used to maintain your login session. Disabling these will prevent the site from functioning properly.
• Performance Cookies: Helps us understand which pages are most visited — on an anonymous basis.
• Preference Cookies: Remembers your language, layout, and other preferences.

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

Mxwinwin does not hold your data any longer than necessary. Retention periods vary depending on the type of information:

• Account Information: Retained for the duration of the account and for 5 years after closure (legal obligation).
• Transaction records: 7 years (in compliance with financial regulatory requirements).
• Support chat history: 2 years.
• Cookie data: up to 12 months from the end of a session.

Upon an account deletion request, all data beyond what is required by law will be permanently deleted within 30 days.

You have full rights over your personal data at mxwinwin:

Mxwinwin follows the highest industry standards to safeguard your information. Our security infrastructure is multi-layered:

In the event of a security breach, we will notify affected users within 72 hours and take immediate action.

Mxwinwin is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

• Date of birth is verified at the time of registration.
• Age verification documents may be requested in cases where eligibility is in doubt.
• Any account identified as belonging to a minor is suspended immediately.

Mxwinwin may update this Privacy Policy from time to time. For any significant changes, you will be notified in advance via your registered mobile number or email.

For any questions or concerns regarding this policy, please contact us:

• Email: support@mxwinwin.click
• Live Chat: Available from any page on the site